Systems integrator Dimension Data and its subsidiary Merchants have acknowledged a “limited” breach experienced on their call management system (CMS) platform that exposed client data.
ITWeb understands the CMS platform is used by blue chip companies, such as MultiChoice, Massmart, South African Airways, Tymebank, Virgin Active, Massbuild, Makro, AbinBev and Britehouse, among others.
ITWeb also understands the CMS platform in question is provided by US-based multinational Avaya, which recently filed for bankruptcy for the second time in six years.